Delivery Policy

Seasonal Delivery Information

During the Christmas and New Year holiday period there may be delays to delivery, along with last delivery dates. For the latest information please see the Royal Mail site: https://www.royalmail.com/christmas/last-posting-dates.

The Royal Mail stated last day for scheduled delivery to be made via Tracked 48 service is: Monday 18th December. Orders must be placed before 2pm on this date for collection by Royal Mail using this service.

The Royal Mail stated last day for scheduled delivery to be made via Tracked 24 service is: Wednesday 20th December. Orders must be placed before 2pm on this date for collection by Royal Mail using this service.

Please be aware that the stated dates by the Royal Mail may not be guaranteed.

Current Delivery Times

For the latest information from the Royal Mail detailing potential delays within their delivery network, please visit their service update page: https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update.

Please note that current delivery times may be impacted compared to those currently experienced. Due to the current demand on Royal Mail services, along with the impact of the current pandemic and scheduled industrial action that the Royal Mail are experiencing. Delayed delivery times in some areas as they work hard to work through their current backlogs and deliver mail safely.

Introduction

1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.

1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale.

Free Delivery

2.1 We offer free standard delivery to all mainland UK addresses on all orders over £20.

2.2 All other orders will be subject to delivery charges as detailed in Section 5.

Geographical Limitations

3.1 We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.

3.2 We may from time to time agree to deliver products to other countries and territories.

Delivery Methods and Periods

4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, you will be able to select standard delivery, and the typical period for delivery of products by this method is 3 - 5 working days.

4.2 If you place your order by 1pm GMT on a working day, these time periods run from the close of business on that day; if you place your order after 1pm GMT on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

Delivery Charges

5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.

5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.

5.3 Our delivery charges are as follows:
(a) in respect of standard delivery, delivery charges will be £2.85 on orders under the total value of £20 and free on orders over the total value of £20.
(b) in respect of priority delivery methods, delivery charges will be from £3.95.

Additional Deliveries

6.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order once the customer arranges redelivery via the Royal Mail web site.

Collection

7.1 If your products remain undelivered despite our delivery service provider making at least 1 attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

Delivery Problems

8.1 If you experience any problems with a delivery, please contact us via our contact page.

8.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

8.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Delivery Carriers